Get in touch.
One inbox, answered by the person who builds the thing. Expect a reply within two business days.
General & beta access
Security reports
Same address with Security in the subject line. Include enough detail to reproduce, and give us a chance to fix it before disclosing.
Privacy & deletion
Use the data deletion request page, or email with Data deletion in the subject.
Before you write in
- Setup problems are usually covered in the almanac, particularly the troubleshooting table at the bottom.
- Growers: For growers covers what connecting does, the Instagram tester-invite quirk, and how to revoke access.
- If an invite link no longer works, ask whoever sent it for a fresh one — links are personal and expire.
Response times
| Request type | First response | Resolution target |
|---|---|---|
| Data deletion request | 2 business days | Within 30 days, with written confirmation |
| Security report | 2 business days | Assessed immediately; fix timeline shared once triaged |
| Grower question about access | 2 business days | Usually answered in the first reply |
| Bug report | 2 business days | Depends on severity; regressions are prioritised |
| Beta access request | 2 business days | Granted in batches |
The Clip Farm is built and maintained by a small team alongside running live campaigns, so support is deliberately scoped: real answers, not a same-hour SLA.
Reporting a bug
The more of this you can include, the faster it gets fixed:
- App version, shown in the sidebar
- Which platform the affected account is on
- What you expected, and what happened instead
- Whether it survives a full quit and relaunch — not just a window reload
- A screenshot, with any figures you would rather not share blurred out
Please do not include access tokens, client secrets or claim keys in a bug report. Nothing we need to diagnose a problem requires them, and email is not a safe place to put one.
Known limitations
Stated up front so nobody has to discover them by writing in:
- Growth history starts when you do. Platform APIs return no history, so trends only exist from the first refresh onwards. A dated TikTok Studio export can backfill some of it.
- Retention and audience data is TikTok only, and only via a Studio CSV export. No API on either platform exposes it.
- Instagram requires a Business or Creator account. Personal accounts cannot connect — Meta's restriction.
- Measurement resolution follows refresh cadence. A field refreshed weekly produces a coarse day-by-day replay.
- The operator tool is desktop only, currently macOS. Growers need nothing installed.
- No payment rail. The Clip Farm calculates and exports; paying happens wherever you already pay people.
What we cannot help with
- Payment disputes. Rates, budgets and terms are an agreement between operator and grower. We can explain how a figure was calculated; we cannot decide who is right.
- Platform account issues. Bans, appeals, reach problems and login trouble are matters for TikTok or Instagram support — The Clip Farm has read-only access and no influence over any of them.
- Recovering data from a machine you no longer have. There is no cloud backup by design. Take a JSON backup from Settings → Data before migrating machines.