The farmhouse
Get in touch.
One inbox, answered by the team that runs the campaigns. Expect a reply within two business days.
Launch a campaign
hello@theclipfarm.com — include what you are launching, roughly when, and your budget range. You get a scoped proposal back, not a sales sequence.
Join as a clipper
Apply here — it takes about a minute: set a username, connect your TikTok, done. Every application is reviewed by hand. What connecting involves: For growers.
Security, privacy & deletion
Security in the subject for vulnerabilities — include enough to reproduce, and give us a chance to fix before disclosing. Deletion requests: the data deletion page.
Before you write in
- How an engagement runs, start to finish, is in the almanac — including the mid-season questions table.
- Clippers: For growers covers what connecting does, the Instagram business-account requirement, and how to revoke access.
- If an invite link no longer works, ask us for a fresh one — links are personal and expire.
- Clippers sign in at the clipper portal; new clippers apply here. Campaign scoping and settlement still run with the team through this inbox.
Response times
| Request type | First response | Resolution target |
|---|---|---|
| Campaign inquiry | 2 business days | Scoped proposal within the week |
| Clipper application | 2 business days | Invited as fields with a fit open |
| Data deletion request | 2 business days | Within 30 days, with written confirmation |
| Security report | 2 business days | Assessed immediately; fix timeline shared once triaged |
| Payout question | 2 business days | Usually answered in the first reply, with the readings behind the figure |
The Clip Farm is a small team running live campaigns, so support is deliberately scoped: real answers, not a same-hour SLA.
Known limitations
Stated up front so nobody has to discover them by writing in:
- Growth history starts at the first reading. Platform APIs return no history, so trends exist from onboarding onwards.
- Instagram requires a Business or Creator account. Personal accounts cannot connect — Meta's restriction.
- Measurement resolution follows reading cadence. We size the cadence to the campaign; settlement periods get the tightest readings.
- Figures are as good as the official APIs. Platform numbers can lag or be restated; the season replay exists exactly for those disputes.
What we cannot help with
- Platform account issues. Bans, appeals, reach problems and login trouble are matters for TikTok or Instagram support — we have read-only access and no influence over any of them.
- Guaranteeing virality. We measure honestly and pay exactly what the rules say. Nobody can promise a specific clip goes viral, and anyone who does is selling something else.